The Privatization Gamble
by Anne Burke
July 1, 2008
Can private sector provide a cure for ailing U.S. lotteries?
The
California State Lottery recently rolled out a point-of-sale device called a
“check-a-ticket” machine. A player slips a lottery ticket in the machine’s
bar-code reader and a scrolling LED message pronounces the ticket a winner or
loser.
Most of the time, the display tells the
player, “Sorry,” but you are not a winner.
“We call it our sorry machine,” a clerk at a Los Angeles
grocery store explained as a scratch-off ticket player got the bad news from
the check-a-ticket machine.
More than four decades after New
Hampshire became the first U.S. state to sponsor a lottery,
“sorry” is a pretty accurate description of the current condition of lotteries.
From California
to New Jersey,
lotteries are underperforming. Sales are stagnant, and profits as a percentage
of sales are down. The problem is an aging product and customer base, feeble
and ineffective marketing strategies and increased competition from Indian
casinos and Internet gambling.
In the midst of this slump, states are looking for
ways to patch gaping budget holes without raising taxes. For some, lottery
privatization looks like fast and easy money.
“The problem for
lotteries is that their core customer base is aging out, and it’s not being
replenished,” said David Morrison, president of Twentysomething Inc., a
research and consulting firm specializing in the young-adult market.
“Privatization has the potential — underline the word ‘potential’ — to make
lottery gaming work harder to reach the next generation of customer out there.”
Michael Jones,
former director of the Illinois Lottery and now a director at the marketing and
research firm Independent Lottery Research, says the key to boosting earnings
is drawing in people who support the state lottery but don’t play. The
California Lottery, for example, “should be the most exciting, best-run and
best-performing lottery in the world, and it isn’t,” he said. “It concentrates
on selling tickets to its core audience again and again and isn’t interested in
attracting a broader spectrum of citizens.”
Considering the
size of the state, California’s
lottery numbers are nothing to brag about. With $3.6 billion in total sales in
2006, the lottery ranked fifth among 42 state lotteries and 30th in per capita
sales at $98.
While no state
has yet taken the privatization plunge, the topic remains hotly debated in
state legislatures and governors’ offices. Most states are looking at one of
three privatization templates: an outright sale for a period of time, outright
sale for a period of time with revenue-sharing, or maintaining ownership but
handing over management to a private concern in exchange for a percentage of
sales in the style of the United
Kingdom’s National Lottery.
The issue emerged several years ago when
cash-strapped local and state governments started leasing public infrastructure
like toll roads. If privatizing a toll road or an airport makes sense, then
selling off a state lottery makes even more sense, according to some. Unlike a
toll road, a lottery is a strictly retail business with sales based entirely on
generating demand. States aren’t set up to be in the business of retail sales.
As Jones put it, “You do have to take a road to get to work, but you don’t have
to buy a lottery ticket.”
With interest rates low and market conditions
favorable, Wall Street is dangling huge sums of cash in front of states in an effort
to move in on state lottery action, which they see as offering predictable,
stable returns and plenty of growth opportunity. Lehman Brothers put a price
tag on the California Lottery of $37 billion for a 40-year lease, assuming a
boost in ticket sales, and tossed out several ideas for doing precisely that,
among them using lottery terminals to sell tickets and services, coupling
ticket machines with ATMs and placing advertisements on the backs of ticket.
Ernie
Passailaigue, president of the North American Association of State and
Provincial Lotteries, a non-profit association representing 51 lottery
organizations, said states considering privatization to boost sales should
first “look inward” and figure out whether it’s necessary at all to involve the
private sector. One of the first things a private owner would do is try to
loosen or lift some of the rules that are keeping revenues down. But if the
private sector will inevitably try to change the rules then some states might
be better off holding on to their lotteries and changing the rules themselves,
Passailaigue said. Restrictions on advertising, player age limits, placement of
terminals and the introduction of new types of games are some of the topics
that lotteries directors could be looking at.
But when it comes to tapping into the younger
market, there is only so much that lotteries can do because they are hamstrung
by state and federal law, Morrison said.
“The best ways to
reach that young marketplace are not allowed by law. Younger people want to
play the lottery on their cell phone and the Internet, but right now that is
illegal. Think about how many more tickets you could sell if you allowed them
to game on their cell phones. It’s a phenomenal prospect.”
There is also the fact that lottery marketing at
its core is inherently problematic. Too little and sales suffer. Too much and a
state is seen as encouraging potentially destructive and addictive behavior,
especially on the part of those who can least afford to play.
“Therein lies the rub for a lot of policymakers,”
said Passailaigue. “They don’t like the social implications of having a certain
amount of your player base become problem gamblers as a result of
state-sanctioned activities.”
Jones added, “One
thing you need to guard against is a private company coming in with aggressive
marketing techniques, trying to maximum revenues from poor populations.”
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